Local government agencies interact with diverse populations on a daily basis providing them vital programs and services to improve the lives of their constituents. The rich diversity poses barriers to creating one-size fits all approaches and solutions to service delivery. Recent laws and evolution of client-focused customer service models led to the development of this toolkit. The purpose of this toolkit is to: provide guidance/information on working with and in the Asian American and Pacific Islander community and other diverse communities. Each section has tips and information on the following: data collection, outreach, cultural competency, and bilingual hiring. Each section has a slightly different format but all seek to enhance the users knowledge of working with diverse communities. The Office on Asian and Pacific Islander Affairs hopes you use this guide as a reference tool and will continue to view this document as a living document and provide updated versions on a regular basis.
Outreach – Tips and information on outreaching to AAPI
Outreach – List of community organizations to engage and partner with
Cultural Competency – Information on different AAPI ethnic groups
Bilingual Hiring – Resources on where to solicit for bilingual candidates