Mayor's Office on Asian and Pacific Islander Affairs

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Biennial Language Access Plans Summary

The Language Access  Act  of 2004 states: A covered entity with major public contact shall establish a language access plan, by regulation. Each plan shall be established in consultation with the Language Access Director, the D.C. Language Access Coalition, the entity’s language access coordinator, and agency directors that conduct outreach to limited or non-English proficient populations (LEP/NEP) . To make the plans easier to understand, below are infographics that summarize each section as it relates to the Asian American and Pacific Islander Community:

About Biennial Language Access Plans 

A summary of BLAP & what it means for the AAPI community


Section 1

Agency Information


Section 2

Understanding how LEP/NEP Individuals Interact with Agencies


Section 3

Evaluation and Assessment of LEP/NEP Customer Base


Section 4

Public Contact Positions & Bilingual Personnel


Section 5

Language Access Compliance Training


Section 6